Refund policy

Delivery & Returns
Local Australian Delivery

If you have questions about these delivery terms or need further details about our shipping services, please reach out to us at info@kdac.com.au before placing your order.

This website integrates with Australia Post’s platform. Shipping costs are determined by the size and weight of your items. Where feasible, items may be shipped in a prepaid satchel, and this option will appear during checkout. If you believe the shipping fees seem excessive, please contact us prior to payment to discuss possible adjustments.

We primarily use Australia Post for shipping, supplemented by various courier services to get your products to you.

Additional charges may apply for remote locations, pallet shipments, or large/heavy items. Should this occur, we’ll notify you promptly.

For metro areas, expect delivery within 1-3 days. For WA, NT, and other remote regions, allow 7-14 days for arrival.

We aim to process and ship your order within 24 hours whenever possible. If unforeseen delays (e.g., supplier stock shortages or special order items) prevent dispatch within 48 hours, we’ll contact you to arrange an alternative solution.

We reserve the right to cancel any order and issue a full refund at our discretion.

Missing Parcels

KDAC is not responsible for parcels lost in transit. Transit insurance is not included unless requested by the customer, in which case an additional fee will be added to your invoice.

If your parcel is lost by Australia Post or a courier, we’ll gladly assist in submitting a missing parcel claim and tracking it down. However, filing a claim doesn’t guarantee compensation. Australia Post offers no reimbursement for lost items, and courier policies vary.

If compensation is recovered, we’ll either reship your order up to the recovered amount once the claim is resolved or issue a refund if you’ve already reordered to replace the lost items.

Parcels redirected by the customer to an address different from the one we shipped to are ineligible for replacement or compensation if lost.

Backorders

What happens if an item is on backorder?

We’ll email you to inform you of the backorder status. If your order includes multiple items and one is out of stock, we’ll hold the entire shipment until everything is available. You may cancel the backordered item for a full refund—or cancel the whole order if you prefer not to wait.

Returns

Change of Mind

All purchases from KDAC come with a 30-day Peace of Mind Return Policy. Returned items must be unused, in perfect condition, with all parts and original packaging intact. We cannot accept returns for damaged, incomplete, custom-cut electrical cables, or custom-made products. Proof of purchase is required. If the item isn’t in its original state, contact us before returning to avoid unnecessary costs. Customers cover all shipping fees for change-of-mind returns. We suggest using registered post or a trackable courier, as we’re not liable for items lost on return.

Damaged Goods

If an item arrives damaged, please notify us within 24 hours of receipt. We’ll arrange the return and offer either a credit for your next purchase or a replacement. Customers are responsible for return shipping costs and will be credited the original purchase price only.

Faulty Goods

Our 30-day peace of mind policy covers all items. If an item is faulty within this period, contact us, and we’ll send a replacement along with a return bag for the defective product. Beyond 30 days, the manufacturer’s warranty applies. You may handle warranty claims directly with the manufacturer or send the item to us to manage on your behalf. Customers bear all shipping costs for warranty claims (to us and back to you).

Warranties

Warranties are subject to the terms set by manufacturers or suppliers (available upon request). KDAC is not liable for losses due to product failure. We’ll facilitate warranty claims through the manufacturer or supplier. After 30 days, return shipping for warranty items is at the buyer’s expense both ways. All products must be installed by a licensed electrical professional—DIY installations void warranties and are illegal.

Special Order Items

Items labeled “Special Order” are exempt from our 30-day return policy and can only be returned if faulty or damaged in transit. Returns for special order items, custom-cut cables, or custom-made products are at the manager’s discretion and may incur restocking fees.

Account Credit

When returning items, customers can opt for an account credit instead of a refund.

An account credit offers flexibility, matching the value of the returned goods and usable in-store or online for future purchases. Credits are valid for one year from issuance, giving you plenty of time to choose your next item.

The process is straightforward: our team processes your return, and the credit is quickly applied to your account for easy redemption.

We offer a one-year validity period to ensure a stress-free experience, reflecting our dedication to customer satisfaction and fostering lasting relationships—even with returns. Note that account credits cannot be converted to cash.